IMPORTANT—PLEASE READ CAREFULLY. This Service Agreement and Terms of Service ("Agreement") is a legally binding contract between the customer identified in the applicable quote, estimate, work order, invoice, scheduling record, or service authorization ("Customer," "you," or "your") and Auto Cosmetics, LLC, an Arizona limited liability company ("Auto Cosmetics," "Company," "we," "us," or "our"). This Agreement governs all services, products, projects, and transactions provided by Auto Cosmetics.

BY SIGNING OR ELECTRONICALLY ACCEPTING THIS AGREEMENT, APPROVING A QUOTE OR WORK ORDER THAT INCORPORATES IT, OR OTHERWISE EXPRESSLY ACCEPTING THESE TERMS, YOU AGREE TO BE BOUND BY THIS AGREEMENT, INCLUDING THE ARBITRATION AND CLASS-ACTION WAIVER PROVISIONS IN SECTION 22.

If you do not agree to these terms, do not authorize or receive services from Auto Cosmetics.

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1. SERVICES OFFERED

Auto Cosmetics provides automotive protection, appearance, repair, refinishing, and enhancement services, including, without limitation:

• Paint protection film ("PPF"), including clear, matte, satin, colored, textured, and layered PPF;
• Ceramic coatings, paint correction, polishing, detailing, and surface preparation;
• Window tint and windshield-protection film;
• Wheel repair, refinishing, and related cosmetic services;
• Installation, removal, reinstallation, or handling of emblems, trim, mirrors, door handles, lights, spoilers, grilles, bumpers, panels, and aftermarket parts;
• Custom fabrication, specialty finishing, painting, refinishing, and appearance modifications when included in the approved scope; and
• Loaner, pickup, delivery, storage, inspection, warranty, correction, and related services.

We may refuse, pause, limit, or discontinue service when reasonably necessary because of vehicle condition, safety, legal compliance, customer conduct, inadequate authorization, unavailable materials, unpaid amounts, technical limitations, or circumstances that could prevent safe or commercially reasonable performance.

2. AGREEMENT FORMATION, DOCUMENTS, AND ACCEPTANCE

This Agreement applies when it is incorporated into, linked from, attached to, or expressly referenced by a quote, estimate, work order, invoice, electronic-signature request, scheduling record, or other service authorization accepted by the Customer.

Transaction Documents. This Agreement, together with the applicable quote, estimate, work order, invoice, payment record, scheduling record, vehicle-intake record, signed addendum, change order, written authorization, and any service-specific agreement, constitutes the complete agreement for the transaction. If a transaction-specific document expressly conflicts with this Agreement, the transaction-specific document controls only as to the identified conflict.

Electronic Acceptance. Electronic signatures, click-to-accept records, email approvals, text-message approvals, and authenticated online acceptance have the same effect as handwritten signatures to the fullest extent permitted by law.

3. ESTIMATES, QUOTES, AUTHORIZATION, AND CHANGE ORDERS

3.1 Estimates and Quotes

Quotes and estimates are good-faith approximations based on the information and vehicle condition reasonably available when prepared. Unless expressly stated as a fixed price in a signed writing, an estimate is not a guarantee of final price.

Final pricing may change because of hidden conditions, prior repairs, repainting, contamination, removal difficulty, disassembly, fitment, added labor, unavailable products, customer-requested changes, or other conditions not reasonably known when the estimate was prepared. Auto Cosmetics will obtain written approval before materially increasing the price or materially expanding the scope, except for minor incidental work reasonably necessary to perform the already-approved services safely and properly.

3.2 Authorization to Perform Services

By approving the applicable work order, Customer authorizes Auto Cosmetics and its employees, contractors, installers, vendors, and agents to:

• Perform the approved services and reasonable preparation, inspection, correction, curing, quality-control, and incidental work;
• Move, operate, test, transport, or relocate the Vehicle as reasonably necessary for service, quality control, delivery, storage, or subcontracted work;
• Remove and reinstall trim, emblems, badges, mirrors, door handles, lights, grilles, spoilers, bumpers, panels, clips, fasteners, or related components when reasonably necessary;
• Use qualified subcontractors for specialized portions of the project; and
• Photograph, inspect, scan, measure, and document the Vehicle and project.

3.3 Installation Judgment and Project-Delivery Decisions

Customer acknowledges that specialty automotive projects require professional judgment during preparation and installation. Auto Cosmetics may make commercially reasonable decisions regarding installation sequence, pattern selection, seams, relief cuts, edge treatment, disassembly, reassembly, cure time, product orientation, panel order, temporary removal of components, and other means or methods reasonably necessary to complete and deliver the approved project safely and with an appropriate finished appearance.

Some parts—including mirrors, mirror caps, door handles, recessed components, narrow trim, complex compound curves, textured surfaces, and certain aftermarket or previously refinished components—may not permit reliable or visually acceptable PPF coverage. When the approved project expressly includes an alternative finish or protective method for such components, Auto Cosmetics may use the identified alternative method, including painting, refinishing, a base color layer, a compatible protective film, or another commercially reasonable method, before applying the final protective layer.

Material Alterations Require Authorization. Auto Cosmetics will not paint, permanently refinish, drill, cut, or materially alter a component unless that method is included in the approved scope or separately authorized by Customer in writing. If an unanticipated technical limitation requires a material change in appearance, product, price, warranty, or permanent vehicle condition, Auto Cosmetics will make reasonable efforts to obtain written authorization before proceeding.

Customer acknowledges that an approved alternative method may differ from a single-layer PPF installation while still being part of the agreed finished project. For example, where direct wrapping of a mirror cap or door handle is technically impracticable or unlikely to produce an acceptable result, the approved method may consist of a black-gloss painted or refinished surface protected by black-gloss PPF or another compatible protective system.

3.4 Change Orders and Customer-Requested Modifications

Any material addition, deletion, substitution, double-layer installation, sequencing change, custom method, customer-directed deviation, or modification requested after initial authorization may affect price, materials, cure time, warranty, and completion time.

A material change may be authorized by a signed change order, revised quote, email, text message, electronic approval, or written work-order notation. The authorization should identify, as applicable:

• The requested change and affected components;
• The selected product, finish, or method;
• Any added charge or credit;
• Any curing, inspection, or return-visit requirement;
• The anticipated schedule effect; and
• Any warranty or appearance limitation.

4. CUSTOMER DISCLOSURES AND VEHICLE CONDITION

Customer must disclose all known conditions that could affect the services, including repainting, bodywork, prior PPF or tint, ceramic coating, touch-up paint, collision history, non-OEM components, aftermarket finishes, repaired glass, electrical issues, water leaks, loose trim, fragile parts, warning lights, and prior service problems.

Customer acknowledges that hidden, repaired, repainted, aged, compromised, or non-OEM conditions may not be discoverable before work begins and may react differently to cleaning, heat, pressure, adhesive, polishing, solvents, disassembly, installation, or removal.

5. PAYMENT TERMS

5.1 Payment Timing

Standard Services: Unless otherwise stated in writing, payment in full is due upon completion and before vehicle release.

Special Orders and Custom Projects: Auto Cosmetics may require a deposit before ordering materials or reserving production capacity. The quote or work order will identify whether and when the deposit becomes non-refundable because materials were ordered, customized, cut, allocated, or otherwise committed to the project.

5.2 Payment Methods and Processing Fees

Accepted payment methods may include cash, ACH, wire transfer, cashier's check, certified check, and major credit cards. Payment methods are subject to verification and may be limited for particular transactions.

A disclosed processing fee may apply to credit-card transactions where permitted by law and payment-network rules. Any fee will be stated before payment. Fees are not charged where prohibited.

5.3 Late Payment and Collection

Past-due balances may accrue interest at the lesser of 1.5% per month or the maximum lawful rate, plus reasonable collection costs and attorneys' fees where recoverable by contract or law. No late fee will exceed the amount permitted by applicable law.

5.4 Payment Disputes and Chargebacks

Customer agrees to contact Auto Cosmetics promptly regarding any disputed charge and to provide a reasonable opportunity to investigate and resolve the matter before initiating a payment reversal, to the extent permitted by law. Nothing in this Agreement waives any nonwaivable right under applicable consumer-credit, payment-network, or other law.

Customer remains responsible for authorized charges not reversed through a final, binding determination. Auto Cosmetics may suspend non-emergency warranty or additional work while a payment dispute remains unresolved, except where prohibited by law.

5.5 Possessory Lien and Release

IMPORTANT NOTICE: To the extent provided by A.R.S. § 33-1022 and other applicable law, Auto Cosmetics may have a possessory lien on a Vehicle for agreed charges for labor, materials, supplies, and storage. Auto Cosmetics may retain possession until authorized and agreed amounts are paid, subject to applicable law.

Any disposition, title transfer, or treatment of an unclaimed vehicle will be handled only through applicable Arizona procedures, including A.R.S. §§ 28-4840 through 28-4842 when applicable. This Agreement does not authorize Auto Cosmetics to bypass statutory notice or disposition requirements.

6. PARTS, PRODUCTS, AND CUSTOMER-SUPPLIED ITEMS

Auto Cosmetics is not the manufacturer of third-party film, coating, tint, parts, or accessories. Manufacturer defects, product availability, warranty decisions, color variations, and supply interruptions are governed by manufacturer terms and are outside Auto Cosmetics' control, except to the extent caused by Auto Cosmetics' own conduct.

Customer-supplied parts and materials are installed only at Auto Cosmetics' discretion. Unless otherwise agreed in writing, no product warranty is provided on customer-supplied items, and Customer is responsible for fitment, defects, incompatibility, and additional labor caused by those items.

7. SCHEDULING, COMPLETION ESTIMATES, DELAYS, AND RETURN VISITS

7.1 Scheduling and Production Start

Drop-off time is not necessarily the production-start time. Work may begin after the Vehicle is checked in, required materials are available, prior work is completed, the work area becomes available, and all required authorizations and deposits are received.

Auto Cosmetics will use commercially reasonable efforts to schedule and perform the project efficiently. Customer acknowledges that custom vehicle work may require sequencing, curing, rework, inspection, correction, or additional time not apparent at intake.

7.2 Estimated Completion Times and Updates

Any completion date, pickup date, turnaround time, or production schedule is a good-faith estimate and is not a guaranteed deadline unless a separate writing signed by an authorized Auto Cosmetics representative expressly states that the date is guaranteed.

Completion may be affected by vehicle condition, project complexity, customer changes, hidden conditions, curing requirements, quality-control findings, necessary correction or rework, product availability, supplier or carrier delay, staffing disruption, equipment failure, weather, utility interruption, third-party services, or other circumstances affecting safe and proper performance.

If Auto Cosmetics reasonably determines that an estimated completion date will not be met, it will make reasonable efforts to notify Customer and provide an updated good-faith estimate. Updated estimates remain estimates unless expressly guaranteed in a signed writing.

If a project remains incomplete more than fourteen (14) calendar days beyond the most recently communicated estimate, Auto Cosmetics will provide a written status update identifying, to the extent reasonably known, the work completed, work remaining, reason for delay, decisions or authorizations needed, and a revised estimate.

Auto Cosmetics will not knowingly represent a Vehicle as fully completed while a material portion of the agreed scope remains unfinished. Nothing in this section limits liability for fraud, intentional misrepresentation, gross negligence, willful misconduct, or any liability that cannot lawfully be limited.

7.3 Partial Completion, Curing, and Return Visits

Certain products and installation sequences may require curing, settling, inspection, correction, or later application before another layer or related service can safely be performed. Auto Cosmetics may recommend releasing the Vehicle after completion of the then-performable work and scheduling a return visit for the remaining services.

Before releasing a Vehicle with a material portion of the agreed scope incomplete, Auto Cosmetics will provide a written description of the work completed, work remaining, reason it cannot then be completed, anticipated duration of the return visit, and any applicable balance, credit, or adjustment.

Customer agrees to make the Vehicle reasonably available for an authorized return visit. Auto Cosmetics will use reasonable efforts to prioritize the return visit based on safety, cure requirements, product availability, and production capacity.

7.4 Completion Notice, Pickup, and Storage

Customer must retrieve the Vehicle promptly after written or electronic notice that it is ready. Unless otherwise stated in the quote, storage fees of $50 per calendar day may begin three (3) business days after completion notice. Storage fees will not accrue for a period caused solely by Auto Cosmetics' inability to release the Vehicle.

After-hours pickup is available only by confirmed arrangement. Auto Cosmetics is not required to remain open or release a Vehicle outside normal business hours without written confirmation.

7.5 Unclaimed or Abandoned Vehicles

If a Vehicle remains unclaimed, Auto Cosmetics may provide additional notices, assess authorized storage charges, and pursue remedies available under Arizona law. Any abandoned-vehicle report, transfer, sale, or disposition will follow applicable statutory procedures. No fixed period stated in this Agreement overrides mandatory legal requirements.

8. VEHICLE STORAGE, INSURANCE, AND RISK OF LOSS

Customer must maintain legally required insurance and is strongly encouraged to maintain comprehensive and collision coverage while the Vehicle is in Auto Cosmetics' possession. Customer's insurance and Auto Cosmetics' insurance will apply according to their respective policies and applicable law.

Auto Cosmetics is not responsible for loss caused by events beyond its reasonable control, except to the extent liability results from Auto Cosmetics' negligence, gross negligence, willful misconduct, or another basis that cannot lawfully be disclaimed.

9. LIMITED WORKMANSHIP WARRANTY

9.1 Scope

Subject to this Agreement and any service-specific written warranty, Auto Cosmetics will repair or re-perform a covered installation-workmanship defect directly attributable to its installation technique for as long as the original Customer owns the Vehicle, unless the applicable quote states a different period.

The workmanship warranty is non-transferable and covers labor only unless the applicable written warranty expressly includes materials. Manufacturer product warranties remain subject to manufacturer terms.

9.2 Warranty Procedure

1. Notify Auto Cosmetics within a reasonable time after discovering the concern;
2. Provide photographs or video when reasonably requested;
3. Schedule and present the Vehicle for inspection;
4. Allow Auto Cosmetics a reasonable opportunity to diagnose and, if covered, correct the condition; and
5. Do not permit third-party alteration of the affected work before inspection, except where reasonably necessary for safety or damage mitigation.

9.3 Exclusions

The workmanship warranty does not cover manufacturer defects; normal wear; impact; collision; road debris; environmental contamination; improper washing or maintenance; third-party work; pre-existing or hidden conditions; repainted, repaired, non-OEM, aged, or compromised surfaces; customer-supplied products; unlawful configurations; racing or off-road use; vandalism; theft; natural disasters; minor normal installation characteristics; or damage occurring during later removal except to the extent directly caused by Auto Cosmetics' failure to use commercially reasonable care.

9.4 Remedy

For a covered workmanship defect, Auto Cosmetics' primary remedy is inspection, correction, repair, or re-performance. If Auto Cosmetics determines that repair or re-performance is not commercially reasonable, it may offer an appropriate credit or refund for the affected service. Nothing in this section limits remedies that cannot lawfully be limited.

10. PPF-SPECIFIC TERMS

• Underlying Condition: PPF does not repair or hide chips, scratches, cracks, dents, texture, touch-up paint, sanding marks, staining, contamination, oxidation, bodywork, or paint defects and may make them more visible.
• Installation Characteristics: Minor visible edges, seams, relief cuts, stretch marks, texture, pattern limitations, sensor cutouts, wrapped-edge limitations, small particles, or curing moisture may occur and are not defects unless excessive under commercially reasonable inspection standards.
• Complex Components: Mirrors, handles, vents, grilles, spoilers, recessed areas, compound curves, textured parts, and aftermarket components may require seams, multiple pieces, alternative methods, partial coverage, refinishing, or exclusion from coverage.
• Layered Film: A second film layer may require the underlying layer to cure or stabilize. Layered applications may have different appearance, thickness, edge, warranty, and removal characteristics than single-layer installations.
• Removal Risk: Removal, lifting, repositioning, replacement, or adhesive removal may reveal or cause paint or clear-coat lifting, staining, marring, delamination, or texture change, especially on repaired, repainted, aged, thin, soft, or compromised surfaces.
• Headlights and Lighting: Lighting assemblies may have delicate coatings and may be expensive to repair or replace. If Auto Cosmetics advises against film and Customer nevertheless directs installation, the customer-directed-work provisions in Section 16 apply.

11. CERAMIC COATING AND PAINT-CORRECTION TERMS

Ceramic coating is not scratch-proof, chip-proof, stain-proof, or a substitute for proper maintenance. Performance depends on preparation, surface condition, maintenance, exposure, and manufacturer limitations.

Paint correction and polishing may improve appearance but cannot safely remove every defect. Auto Cosmetics may stop correction when further work could unreasonably reduce or damage paint or clear coat. Some defects may remain visible beneath film or coating.

12. WINDOW TINT AND GLASS TERMS

Customer is responsible for selecting a legally compliant tint configuration unless the quote expressly requires Auto Cosmetics to select only a configuration represented as compliant. Customer assumes responsibility for customer-directed tint percentages or placements that may violate applicable law.

Temporary haze, moisture, small bubbles, or visual distortion may occur during curing. Old-tint removal may damage or reveal damage to defroster lines, antennas, glass, seals, trim, or prior adhesive conditions.

13. WHEEL, AFTERMARKET-PART, AND DETAILING TERMS

Exact color matching of aged, refinished, custom, or OEM wheel finishes is not guaranteed. Cosmetic wheel services do not include structural repair unless expressly stated.

Aftermarket parts may require trimming, adjustment, spacing, modification, or acceptance of fitment differences. Auto Cosmetics will obtain authorization before permanent material modification unless already included in the approved scope.

Detailing and stain or odor treatment may improve but may not completely remove permanent stains, smoke, mold, pet odor, etching, oxidation, scratches, or other embedded conditions.

14. LOANER VEHICLES

Any loaner vehicle is subject to availability and a separate signed Loaner Vehicle Agreement. The separate agreement controls eligibility, insurance, authorized drivers, mileage, prohibited uses, condition, damage, charging, return time, fees, and liability.

15. PERSONAL PROPERTY, RECORDING DEVICES, AND MEDIA

Customer must remove valuables and personal property before drop-off. Auto Cosmetics is not responsible for undisclosed property left in the Vehicle except to the extent loss or damage is caused by Auto Cosmetics' failure to use reasonable care.

Customer must disclose active dash cameras, cabin cameras, or recording devices. Auto Cosmetics may disconnect or cover a disclosed recording device when reasonably necessary for employee privacy, proprietary processes, or service, but will not intentionally erase data.

Auto Cosmetics may photograph and record the Vehicle for condition documentation, quality control, warranty administration, insurance, dispute resolution, training, and business records. Public marketing use requires Customer consent through the applicable quote, intake form, or separate authorization. Auto Cosmetics will make reasonable efforts to obscure identifying personal information and license plates.

16. CUSTOMER-DIRECTED WORK CONTRARY TO RECOMMENDATION

If Auto Cosmetics advises against a product, panel, method, removal, repair, installation area, material, legal configuration, or service and Customer nevertheless requests that Auto Cosmetics proceed, Auto Cosmetics may decline or may require a separate written acknowledgment. Customer assumes the disclosed risks associated with that decision to the fullest extent permitted by law.

17. CANCELLATIONS, RETURNS, REFUNDS, AND PROJECT TERMINATION

Cancellation and refund eligibility depends on work performed, materials ordered or allocated, custom products, third-party charges, and the applicable quote. Non-refundable amounts must be identified in the quote or supported by actual committed costs.

If Customer cancels before work begins and before materials are ordered or committed, Auto Cosmetics may retain a disclosed scheduling or administrative fee stated in the quote. If work has begun, Customer is responsible for authorized labor performed, materials used or committed, third-party charges, and reasonable restoration or reassembly costs.

Auto Cosmetics may terminate or suspend a project for nonpayment, unsafe conditions, unlawful requests, abusive or threatening conduct, refusal to authorize necessary decisions, unavailable materials, undisclosed vehicle conditions, or circumstances making completion unsafe or commercially impracticable. Auto Cosmetics will provide an accounting of completed work, committed costs, credits, and any amount due or refundable, subject to applicable law.

Nothing in this section prevents Auto Cosmetics from voluntarily issuing a refund, credit, or accommodation. A voluntary accommodation does not constitute an admission of liability and does not create an obligation in another transaction.

18. CUSTOMER CONDUCT AND COMMUNICATION

Auto Cosmetics is committed to professional communication and expects the same from customers and representatives. Threats, harassment, discriminatory conduct, intimidation, property damage, unauthorized entry, interference with employees, or conduct creating a reasonable safety concern may result in restricted communication, appointment cancellation, project suspension, law-enforcement contact, or termination of service.

Auto Cosmetics may designate a single point of contact and may require material project communications to occur in writing. This section applies to conduct, not disability, diagnosis, protected status, or lawful criticism.

19. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, AUTO COSMETICS' TOTAL AGGREGATE LIABILITY ARISING FROM A PARTICULAR TRANSACTION WILL NOT EXCEED THE AMOUNT ACTUALLY PAID TO AUTO COSMETICS FOR THE SPECIFIC SERVICES GIVING RISE TO THE CLAIM.

To the fullest extent permitted by law, Auto Cosmetics is not liable for indirect, incidental, special, exemplary, punitive, or consequential damages; lost profits; business interruption; substitute transportation; loss of use; loss of goodwill; or diminished value, except where such limitation is prohibited or where liability results from fraud, intentional misconduct, gross negligence, or another basis that cannot lawfully be limited.

No limitation in this Agreement excuses Auto Cosmetics from performing authorized services in good faith, providing materially accurate information, or complying with nonwaivable law.

20. INDEMNIFICATION

To the fullest extent permitted by law, Customer will indemnify and hold harmless Auto Cosmetics and its owners, employees, contractors, and agents from third-party claims, losses, or expenses arising from Customer's breach, unlawful request, misrepresentation, undisclosed condition, customer-supplied item, operation of the Vehicle after delivery, or negligence or willful misconduct. This obligation does not require Customer to indemnify Auto Cosmetics for Auto Cosmetics' own negligence, gross negligence, willful misconduct, or unlawful acts to the extent prohibited by law.

21. FORCE MAJEURE

Auto Cosmetics is not liable for delay or nonperformance caused by circumstances beyond its reasonable control, including fire, flood, severe weather, epidemic, government action, civil unrest, labor disruption, supply shortage, manufacturer backorder, carrier delay, utility failure, equipment failure not caused by inadequate maintenance, or similar events. Performance time will be reasonably extended for the duration and effects of the event.

22. DISPUTE RESOLUTION; ARBITRATION; CLASS-ACTION WAIVER

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES INDIVIDUAL BINDING ARBITRATION OF MOST DISPUTES AND WAIVES CLASS AND REPRESENTATIVE PROCEEDINGS, UNLESS YOU TIMELY OPT OUT.

22.1 Informal Resolution

Before filing arbitration or litigation, the complaining party must send a written notice describing the dispute, requested relief, and supporting facts. The parties will attempt in good faith to resolve the dispute for at least thirty (30) days. This requirement does not prevent emergency injunctive relief, preserve-expiring claims, lien remedies, or small-claims filings.

22.2 Binding Arbitration

Except for the exclusions below, Customer and Auto Cosmetics agree that any dispute arising out of or relating to this Agreement, the Vehicle, the services, products, communications, payment, warranty, or relationship between the parties will be resolved by individual binding arbitration administered by the American Arbitration Association ("AAA") under the AAA Consumer Arbitration Rules when applicable. The Federal Arbitration Act governs this arbitration provision.

Arbitration will be conducted by one neutral arbitrator. Unless the parties agree otherwise or applicable AAA rules require another location or format, arbitration will occur in Maricopa County, Arizona, or remotely. Fees will be allocated under applicable AAA consumer rules, and Auto Cosmetics will pay amounts required of the business by those rules.

22.3 Exceptions

Either party may bring an eligible individual claim in small claims court. Auto Cosmetics may pursue possessory-lien, collection, or vehicle-disposition remedies as permitted by law. Either party may seek temporary or emergency injunctive relief when necessary to protect persons, property, confidential information, or intellectual property pending arbitration.

22.4 Class and Representative Action Waiver

THE PARTIES MAY ASSERT CLAIMS ONLY IN THEIR INDIVIDUAL CAPACITIES. NEITHER PARTY MAY PARTICIPATE AS A PLAINTIFF, CLAIMANT, OR CLASS MEMBER IN A CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE-ATTORNEY-GENERAL, OR REPRESENTATIVE PROCEEDING TO THE EXTENT THE WAIVER IS ENFORCEABLE.

22.5 Opt-Out

Customer may opt out of Sections 22.2 through 22.4 by sending written notice within thirty (30) days after first accepting this Agreement. The notice must include Customer's name, contact information, Vehicle information, transaction or quote number, and a clear statement opting out of arbitration. Send the notice by certified mail to:

InCorp Services, Inc.
Attn: Arbitration Opt-Out for Auto Cosmetics, LLC
8825 N. 23rd Ave, Suite 100
Phoenix, AZ 85021

22.6 Governing Law and Venue

Arizona law governs this Agreement, except that the Federal Arbitration Act governs the arbitration provision. For a dispute not subject to arbitration, exclusive venue lies in the state or federal courts located in Maricopa County, Arizona, subject to applicable jurisdictional and venue law.

23. LEGAL NOTICES

Contractual legal notices to Auto Cosmetics should be sent to its statutory agent at the address below, with a copy by email to support@autocosmetics.org. Nothing in this Agreement alters any method of service of process permitted by applicable law.

InCorp Services, Inc.
Statutory Agent for Auto Cosmetics, LLC
8825 N. 23rd Ave, Suite 100
Phoenix, AZ 85021

24. ELECTRONIC COMMUNICATIONS AND PRIVACY

Customer consents to transactional communications by email, telephone, and SMS concerning appointments, authorizations, project updates, invoices, payment, pickup, warranty, and safety. Marketing communications remain subject to applicable consent and opt-out requirements.

Auto Cosmetics may collect and use customer, vehicle, payment, scheduling, service, and communication information to provide services, process transactions, maintain records, administer warranties, prevent fraud, and comply with law. Information may be shared with service providers, processors, insurers, manufacturers, professional advisers, and government authorities as reasonably necessary and legally permitted.

25. MODIFICATIONS TO TERMS

The version affirmatively accepted for a transaction governs that transaction. Auto Cosmetics may revise these terms prospectively, but a material revision will not alter an existing project unless the parties affirmatively agree in writing.

26. MISCELLANEOUS

Entire Agreement. The documents identified in Section 2 constitute the entire agreement for the transaction and supersede prior representations concerning the same subject matter.

No Oral Modification. A material modification must be in a signed writing or authenticated electronic communication that clearly identifies the agreed change.

Severability. If a provision is invalid or unenforceable, it will be enforced to the maximum lawful extent or severed, and the remaining provisions will continue in effect.

No Waiver. Failure to enforce a provision on one occasion is not a continuing waiver.

Assignment. Customer may not assign this Agreement without Auto Cosmetics' written consent. Auto Cosmetics may assign it in connection with a merger, sale, financing, reorganization, or transfer of business assets, subject to applicable law.

Headings. Headings are for convenience and do not limit the text.

Survival. Payment, warranty limitations, dispute resolution, limitation of liability, indemnity, recordkeeping, and other provisions that by their nature should survive will survive completion or termination.

No Third-Party Beneficiaries. This Agreement creates no third-party beneficiary rights except as expressly stated.

27. CUSTOMER ACKNOWLEDGMENT AND ACCEPTANCE

BY SIGNING OR ELECTRONICALLY ACCEPTING THIS AGREEMENT OR A TRANSACTION DOCUMENT THAT EXPRESSLY INCORPORATES IT, CUSTOMER ACKNOWLEDGES THAT CUSTOMER:

• Has read and understands this Agreement;
• Had an opportunity to ask questions and seek independent legal advice;
• Authorizes the approved services and commercially reasonable installation methods described herein;
• Understands that completion dates are estimates unless expressly guaranteed in a signed writing;
• Understands that technical limitations may require seams, alternative methods, curing, partial completion, or a return visit;
• Understands the limitation-of-liability provisions; and
• Understands and voluntarily accepts the arbitration and class-action waiver provisions unless timely opted out.

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