IMPORTANT – PLEASE READ CAREFULLY. This Service Agreement and Terms of Service ("Agreement") is a legally binding contract between you ("Customer," "you," "your") and Auto Cosmetics, LLC, an Arizona limited liability company ("Auto Cosmetics," "Company," "we," "us," "our"). This Agreement governs all services, products, and transactions provided by Auto Cosmetics.

BY APPROVING A QUOTE OR ESTIMATE, SIGNING A SERVICE ORDER, MAKING PAYMENT, SCHEDULING AN APPOINTMENT, DROPPING OFF YOUR VEHICLE, USING OUR LOANER VEHICLE PROGRAM, OR OTHERWISE ACCEPTING SERVICES, YOU AGREE TO BE BOUND BY THIS AGREEMENT, INCLUDING THE MANDATORY ARBITRATION AND CLASS ACTION WAIVER PROVISIONS IN SECTION 20.

If you do not agree to these terms, do not use our services.

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1. SERVICES OFFERED

Auto Cosmetics provides premium automotive protection and enhancement services, including but not limited to:

• Paint Protection Film (PPF) installation
• Ceramic coating application
• Window tinting
• Wheel repair and refinishing
• Interior and exterior detailing
• Custom fabrication and installation of aftermarket parts
• Tesla loaner vehicle program (subject to separate terms)

We reserve the right to refuse service to any customer or vehicle at our sole discretion, including but not limited to situations involving unsafe vehicle conditions, customer conduct, inadequate preparation, or vehicles with pre-existing damage that may compromise service quality.

2. AGREEMENT FORMATION & ACCEPTANCE

This Agreement is formed and becomes binding when you:

1. Approve a written estimate or quote (verbally, electronically, or in writing);
2. Sign a service authorization form or work order;
3. Make any payment or deposit;
4. Leave your vehicle in our possession or control;
5. Schedule an appointment through our website or booking system; or
6. Otherwise accept or receive services from Auto Cosmetics.

Electronic Acceptance: You acknowledge that electronic signatures, online form submissions, email confirmations, text message approvals, and electronic payment authorizations constitute legally binding acceptance of this Agreement with the same force and effect as a handwritten signature.

3. ESTIMATES, QUOTES & AUTHORIZATION

All estimates and quotes are good-faith approximations based on visual inspection and information available at the time of assessment. Estimates are not guarantees of final price.

Changes to Pricing: Final pricing may increase if we discover additional work is necessary, encounter unforeseen complications, identify pre-existing damage, or if you request additional services or modifications. We will make reasonable efforts to notify you of material price increases exceeding $500 before proceeding, but you acknowledge that minor adjustments and additional labor may be necessary and authorize us to proceed with work reasonably related to the approved scope.

Authorization to Perform Work: By approving an estimate and leaving your vehicle in our care, you grant Auto Cosmetics explicit authorization to:

• Perform all listed services and related preparatory work;
• Test drive your vehicle on public and private roads as necessary for quality control, diagnosis, or calibration;
• Move, relocate, or transport your vehicle within or between our facilities;
• Disassemble, remove, or modify vehicle components as required to complete services;
• Perform additional work reasonably necessary to complete the approved services; and
• Subcontract specialized portions of work to qualified third parties at our discretion.

4. PAYMENT TERMS & CONDITIONS

4.1 Payment Timing

Standard Services: Payment in full is due prior to or upon vehicle release. We will not release your vehicle until all outstanding balances are paid in full.

Special Orders & Custom Projects: A non-refundable deposit of 50% is required at contract signing to secure material procurement and reserve production time. The deposit becomes non-refundable immediately upon placement of material orders. Final balance is due upon completion and before vehicle release.

4.2 Accepted Payment Methods

Accepted: Cash, ACH/wire transfer, cashier's check, certified check, and major credit cards (Visa, Mastercard, American Express, Discover).

Not Accepted: Personal checks, business checks, cryptocurrency, or barter.

4.3 Credit Card Processing Fee

A 2.6% processing fee applies to all credit card transactions to offset merchant processing costs. This fee is waived for payments made by cash, ACH/wire transfer, cashier's check, or certified check.

4.4 Late Payment & Collection

If payment is not received when due, you agree to pay:

• A late fee of $75 or 5% of the outstanding balance (whichever is greater) for each 30-day period payment remains outstanding;
• Interest on unpaid balances at the rate of 1.5% per month (18% annually) or the maximum rate permitted by Arizona law, whichever is less;
• All costs of collection, including reasonable attorneys' fees, court costs, collection agency fees, and related expenses.

4.5 Chargebacks & Disputes Prohibited

You expressly agree not to initiate chargebacks, payment reversals, or credit card disputes for services that were properly authorized, performed in accordance with this Agreement, or for special-order materials that were procured per your approval.

Initiating an improper chargeback constitutes a material breach of this Agreement. If you dispute a charge, you must first contact Auto Cosmetics directly at support@autocosmetics.org to resolve the matter in good faith. Any chargeback deemed improper after investigation will result in:

• Immediate termination of any warranty coverage;
• Liability for the full disputed amount plus chargeback fees ($25-$100), administrative costs ($150), and reasonable attorneys' fees if legal action is necessary; and
• Potential reporting to credit agencies and collections.

4.6 Mechanic's Lien & Right of Possession

IMPORTANT NOTICE: Arizona law (A.R.S. § 33-1701 et seq.) grants Auto Cosmetics a mechanic's lien on your vehicle for all unpaid charges for services, labor, materials, and storage. If payment is not received within 30 days of invoice date, we may exercise our statutory lien rights, including filing a lien, applying for title, and ultimately selling the vehicle to satisfy the debt. We will not release your vehicle until all outstanding amounts are paid in full.

Daily storage fees of $50 per day will accrue after 14 days if a completed vehicle is not retrieved due to non-payment.

5. PRICING, TAXES & FEES

All prices are in U.S. dollars and exclude applicable sales tax, use tax, and any governmental fees or surcharges unless expressly stated otherwise in your quote. You are responsible for:

• All applicable federal, state, and local taxes;
• Third-party shipping, freight, and handling charges;
• Expedited shipping fees if requested;
• Environmental or disposal fees as applicable; and
• Any import duties, customs fees, or tariffs for international parts orders.

Prices are subject to change without notice. The pricing in effect at the time you approve your estimate will govern your transaction.

6. PARTS PROCUREMENT, DELIVERY & CUSTOMER-SUPPLIED PARTS

6.1 Special-Order Parts

Unless otherwise arranged in writing, all special-order parts will be shipped to Auto Cosmetics at 500 N. 56th St, Suite 1, Chandler, AZ 85226. Upon receipt, we will open packaging to perform a visual confirmation of delivery and document any obvious external damage observable at the time of delivery. This is not a comprehensive quality assurance inspection.

6.2 Damaged, Defective, or Incorrect Parts

Auto Cosmetics is not the manufacturer, distributor, or seller of parts. We act solely as your agent in ordering and facilitating delivery. We assume no liability or responsibility for:

• Manufacturing defects, design flaws, or quality issues;
• Incorrect parts shipped by the seller or manufacturer;
• Damage occurring during shipping or in transit;
• Delays caused by manufacturer backorders or supply chain disruptions;
• Fitment issues with aftermarket or non-OEM parts; or
• Color, finish, or aesthetic variations from OEM components.

If parts arrive damaged or defective, we will assist you in reporting the issue to the seller or manufacturer, but you remain solely responsible for:

• All return shipping costs and restocking fees;
• Replacement part costs if the original is not covered under warranty;
• Labor costs for removal and reinstallation;
• Scheduling delays and additional storage fees; and
• Any communication, claims, or disputes with the manufacturer or seller.

6.3 Customer-Supplied Parts

We reserve the right to refuse installation of customer-supplied parts at our sole discretion. If we agree to install customer-supplied parts:

• No warranty of any kind is provided on customer-supplied parts or the resulting installation;
• Additional labor charges may apply due to fitment challenges, quality issues, or complications;
• We assume no liability for defects, failures, or damage to customer-supplied parts;
• You waive any claims against Auto Cosmetics arising from the use, installation, or failure of customer-supplied parts; and
• If installation cannot be completed due to part defects or incompatibility, you remain responsible for all labor performed to that point.

7. SCHEDULING, STORAGE & VEHICLE ABANDONMENT

7.1 Project Scheduling

Work will be scheduled when:

• All required parts have been received and inspected;
• Production capacity is available; and
• All deposits and pre-payments have been received.

Your vehicle may be stored at our facility prior to the scheduled installation date, but installation will not begin until all prerequisites are met. Manufacturer backorders, shipping delays, and supply chain disruptions are beyond our control and do not constitute a breach of this Agreement.

7.2 Estimated Completion Times

Any completion dates or timeframes provided are estimates only and are not guaranteed. Actual completion may be affected by unforeseen complications, parts delays, weather, supplier issues, or other factors beyond our reasonable control. We are not liable for delays or any consequential damages resulting from delays.

7.3 Vehicle Storage

While your vehicle is in our possession, it is stored at your sole risk. You must maintain comprehensive insurance coverage on your vehicle at all times. Auto Cosmetics carries commercial general liability insurance, but we do not provide primary insurance coverage for your vehicle while in storage or during service.

We are not responsible for theft, vandalism, fire, weather damage, acts of God, or other losses except to the extent directly caused by our gross negligence or willful misconduct.

7.4 Vehicle Abandonment

If your vehicle remains unclaimed for 60 days after completion notice and final invoice, it will be considered abandoned. Storage fees of $50 per day will accrue beginning 14 days after completion. After 90 days, we reserve the right to exercise our mechanic's lien rights and pursue sale of the vehicle under Arizona law to satisfy all outstanding charges, fees, and costs.

8. INSURANCE REQUIREMENTS

You are required to maintain comprehensive and collision insurance on your vehicle with liability limits of at least $100,000 per occurrence while your vehicle is in our possession. By leaving your vehicle with us, you represent and warrant that you have adequate insurance coverage in force.

In the event of any loss, damage, or theft, your insurance is primary. You agree to file any claims with your insurance carrier first and will not look to Auto Cosmetics for coverage of losses covered by your policy. You further agree to cooperate fully in any investigation or claim proceeding.

9. LIMITED WARRANTY & DISCLAIMERS

9.1 Limited Lifetime Labor Warranty (Non-Transferable)

Workmanship Warranty: For as long as you (the original customer) own the vehicle, Auto Cosmetics will repair or re-perform, at no charge, any installation workmanship defect directly attributable to our labor and installation technique. Examples include significant PPF edge lift occurring within a reasonable time after installation (absent exclusions below), improper adhesion due to contamination during installation, or clear defects in application technique.

This warranty covers workmanship only and is non-transferable. It applies only to the original customer who purchased the services. The warranty does not cover materials, products, parts, or any other items supplied by manufacturers or third parties.

9.2 How to Request Warranty Service

1. Schedule a warranty service appointment at https://autocosmetics.as.me/warranty-service within 30 days of discovering the issue.
2. Provide clear photographs or video documentation showing the concern when booking your appointment.
3. Bring the vehicle to our facility (500 N. 56th St, Suite 1, Chandler, AZ 85226) at your scheduled appointment time.
4. Allow us reasonable time to inspect and determine whether the issue is covered under warranty.
5. If covered, we will repair the defect at no charge for parts or labor covered under the workmanship warranty.

Alternatively, you may contact us at support@autocosmetics.org to discuss the issue before scheduling.

This warranty is non-transferable and applies only to the original customer. It is valid only for as long as you own the vehicle. The warranty terminates immediately upon sale, transfer, lease, or any change of ownership of the vehicle.

9.3 Warranty Exclusions

This limited warranty does NOT cover:

• Transferred vehicles: Any vehicle that has been sold, transferred, leased, or changed ownership. This warranty is non-transferable and terminates immediately upon any change of ownership;
• Product defects: Manufacturing defects, color variations, material failures, finish inconsistencies, or quality issues with films, coatings, parts, or materials (manufacturer warranties apply);
• Normal wear and tear: Gradual degradation, UV fading, oxidation, or age-related deterioration;
• Impact damage: Rock chips, scratches, dents, abrasions, collision damage, or any physical impacts;
• Environmental damage: Bird droppings, tree sap, acid rain, industrial fallout, road salt, tar, insect residue, or other contaminants;
• Improper maintenance: Damage from automatic car washes, improper washing techniques, abrasive cleaners, pressure washing too close to edges, or failure to follow care instructions;
• Third-party work: Any modifications, repairs, or work performed by anyone other than Auto Cosmetics after our service delivery;
• Pre-existing conditions: Pre-existing paint defects, prior repairs, non-OEM paint, prior accidents, rust, corrosion, or any conditions present before our service;
• PPF removal damage: Paint damage occurring during PPF removal, even when industry-standard techniques are used. Older paint, repainted surfaces, and non-OEM finishes are at higher risk of damage during removal;
• Customer-supplied parts: Any parts, materials, or products not procured by Auto Cosmetics;
• Off-road use or racing: Damage resulting from competition, racing, off-road use, or vehicle modifications after service;
• Acts of God: Flood, fire, earthquake, hail, hurricane, or other natural disasters;
• Vandalism or theft: Intentional damage or criminal acts by third parties; or
• Fitment variations: Minor fitment variances, seams, slight edge gaps, or adjustments required for aftermarket parts.

9.4 Manufacturer Product Warranties (Separate from Auto Cosmetics Warranty)

Product warranties on materials (PPF film, ceramic coatings, window tint, parts, etc.) are provided solely by the manufacturer and are subject to the manufacturer's separate terms, conditions, limitations, and transferability policies.

Auto Cosmetics makes no representations or warranties regarding the existence, scope, duration, transferability, or validity of manufacturer product warranties. We are not responsible for processing, approving, or honoring manufacturer warranty claims.

If you believe you have a product defect covered by a manufacturer warranty, contact us at support@autocosmetics.org and we will provide reasonable assistance with documentation and manufacturer contact information when feasible and at our discretion. Product warranty claims are between you and the manufacturer.

9.5 DISCLAIMER OF IMPLIED WARRANTIES

TO THE FULLEST EXTENT PERMITTED BY ARIZONA LAW, AUTO COSMETICS DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Except for the express limited workmanship warranty described above, ALL SERVICES AND PRODUCTS ARE PROVIDED "AS IS" AND "WITH ALL FAULTS."

Some states do not allow limitations on implied warranties, so portions of this disclaimer may not apply to you. You may have additional rights under Arizona law.

9.6 Exclusive Remedy

Your sole and exclusive remedy for any warranty claim is limited to repair or re-performance of the defective workmanship as described in Section 9.1. Under no circumstances will Auto Cosmetics be liable for refunds, vehicle replacement, diminished value claims, loss of use, rental car expenses, or any other damages beyond the limited warranty repair.

10. TECHNICAL LIMITATIONS, ASSUMPTIONS OF RISK & SERVICE-SPECIFIC TERMS

You acknowledge and accept the following inherent limitations and risks associated with automotive services:

10.1 Paint Protection Film (PPF)

• Purpose & Limitations: PPF protects against rock chips, light scratches, and environmental contaminants but does not correct underlying paint defects, swirl marks, oxidation, or prior damage. The film will conform to and may amplify existing surface imperfections.
• Custom & Vintage Vehicles: For vehicles without pre-cut digital templates, all patterns are hand-measured and installed using bulk film. Multi-piece installations may be required on complex curves and body contours. Seams will be placed along natural body lines to minimize visibility but will be visible under certain lighting conditions, angles, and close inspection.
• Adhesion Limitations: PPF cannot properly adhere to certain surface coatings, including Cerakote, certain powder coatings, and some aftermarket paint finishes. Coverage exclusions will be identified and communicated prior to installation. No warranty applies to areas where adhesion is not possible.
• Edge Sealing & Dirt: While edges are sealed during installation, dirt, wax, and contaminants can accumulate at film edges over time. This is normal and not a defect. Trapped debris during installation may occur despite thorough cleaning and is not considered a defect unless excessive.
• Removal Risk: PPF removal always carries risk of paint damage, particularly on older vehicles, repainted surfaces, vehicles with poor-quality paint, or non-OEM finishes. You accept this risk by authorizing PPF installation.

10.2 Ceramic Coatings

• Enhancement, Not Correction: Ceramic coatings enhance gloss and provide a hydrophobic protective layer but do not correct scratches, swirl marks, oxidation, or paint defects. Paint correction (if desired) must be performed before coating application and is a separate service.
• Application Artifacts: Minor application artifacts such as slight high spots, minimal streaking visible in certain lighting, or microscopic trapped particles may occur and are inherent to the coating process. These are not considered defects unless excessive or significantly detract from appearance.
• Maintenance Required: Coatings require proper maintenance. Failure to maintain the coating (regular washing, avoiding harsh chemicals, using pH-neutral products) will void any warranty.

10.3 Window Tinting

• Legal Compliance: You are solely responsible for ensuring tint darkness complies with Arizona Revised Statutes § 28-959.01 and local regulations. If you request tint levels outside legal limits, you assume all liability, risk of fines, required removal costs, and law enforcement consequences.
• Minor Imperfections: Small dust particles, minor bubbles along edges, or slight variations in tint application are inherent to the process and are not defects unless excessive or materially affect visibility.
• Defroster Lines & Antennas: Slight tint discoloration or small bubbles along defroster lines or embedded antennas may occur and are not considered defects.

10.4 Wheel Repair & Refinishing

• Pre-Existing Damage: Wheels with prior damage, corrosion, cracks, bends, or non-OEM finishes carry increased risk during repair and refinishing. You accept these risks by authorizing service.
• Structural Repairs: We do not perform structural welding or repairs to cracked wheels. Cosmetic repairs only.
• Color Matching: We will make reasonable efforts to match OEM wheel finishes, but exact color and finish matching is not guaranteed, particularly with aged or custom finishes.
• Tire Mounting: If tire dismounting/mounting is required, we are not responsible for TPMS sensor damage, tire bead damage on low-profile tires, or issues arising from aged or damaged tires.

10.5 Aftermarket Parts & Modifications

• Fitment Variances: Aftermarket parts may require trimming, modification, or adjustment for proper fitment. Fitment, finish quality, and aesthetic appearance of aftermarket parts typically vary from OEM standards. Reasonable gaps, seams, or alignment variances are expected and not considered defects.
• Carbon Fiber & Custom Parts: Carbon fiber weave patterns, gloss levels, and finish may vary between parts and manufacturers. Minor imperfections in weave, resin application, or clear coat are inherent to carbon fiber manufacturing and are not defects.
• Modification Risks: Any modifications to your vehicle carry inherent risks, including potential impacts to vehicle warranty, resale value, safety systems, or functionality. You accept these risks.

10.6 Detailing Services

• Pre-Existing Damage: Detailing will not repair scratches, swirl marks, oxidation, clear coat failure, or paint defects. Aggressive cleaning may reveal pre-existing damage previously masked by dirt or wax.
• Stain Removal: We will make reasonable efforts to remove stains from interior surfaces, but some stains (particularly on light-colored materials, suede, or Alcantara) may be permanent. Stain removal is not guaranteed.
• Odor Removal: While we use professional odor elimination techniques, severe odors (smoke, pet, mold) may not be fully removable and may require multiple treatments at additional cost.

11. LOANER VEHICLE PROGRAM (TESLA)

Auto Cosmetics may, at its sole discretion, offer use of a company-owned Tesla loaner vehicle while your vehicle is undergoing service. Loaner availability is not guaranteed and is subject to the following terms:

11.1 Eligibility & Authorization

• You must be at least 25 years old with a valid driver's license.
• You must provide proof of personal auto insurance with minimum liability limits of $100,000/$300,000/$100,000 and comprehensive/collision coverage.
• You must complete and sign a separate Loaner Vehicle Agreement.
• Your insurance is primary in the event of any accident, damage, or loss.
• You authorize Auto Cosmetics to place a temporary hold on your credit card for the estimated value of the loaner vehicle plus $5,000.

11.2 Permitted Use & Restrictions

• Authorized Drivers: Only you and drivers expressly listed on the Loaner Agreement are permitted to operate the vehicle. You are responsible for all use, even by unauthorized drivers.
• Mileage: Reasonable local use only. Excessive mileage (over 100 miles per day) may result in additional charges of $0.75 per mile.
• Prohibited Uses: No racing, off-road use, driver education, ride-sharing (Uber/Lyft), commercial use, towing, or use outside Arizona without prior written authorization.
• No Smoking: Smoking, vaping, or cannabis use in the loaner vehicle is strictly prohibited. A $500 cleaning fee will apply.

11.3 Your Responsibilities

You are fully responsible for:

• All traffic violations, parking tickets, toll charges, and citations incurred during your use;
• Any damage to the vehicle (exterior, interior, mechanical) regardless of fault;
• All insurance deductibles in the event of accident or loss;
• Loss or damage to keys, charging cables, or accessories;
• Maintaining adequate charge level and returning the vehicle with at least 50% battery charge (charging fee of $75 applies if returned under 30%);
• Refueling cost if returned with less charge than provided (calculated at $0.40 per kWh); and
• Any towing, impound, or recovery costs.

11.4 Return Condition

The loaner vehicle must be returned in the same condition as provided, reasonable wear excepted. Excessive dirt, stains, damage, or odors will result in cleaning and repair charges. If the loaner is not returned within 24 hours of your vehicle's completion notice, a daily rental charge of $150/day will apply.

11.5 Liability for Loss or Damage

In the event of theft, total loss, or damage exceeding $10,000, you are liable for the full repair or replacement cost of the vehicle, less any insurance recovery. The credit card hold will be processed to cover losses. You agree to cooperate fully with all insurance claims and investigations.

12. PERSONAL PROPERTY, RECORDING DEVICES & MEDIA

12.1 Personal Property

Remove all valuables, personal items, and important documents from your vehicle before drop-off. Auto Cosmetics assumes no responsibility or liability for any personal property left in your vehicle, including but not limited to electronics, jewelry, cash, documents, tools, or other items, whether visible or concealed. We are not responsible for theft, loss, or damage to personal property.

12.2 Recording Devices & Dash Cameras

For privacy and security reasons, all dash cameras, interior cameras, and recording devices must be disabled or powered off before your vehicle is left in our possession. We reserve the right to inspect vehicles upon intake and decline service if recording devices are active. We are not responsible for any data loss, overwritten footage, or device damage.

12.3 Photography, Video & Social Media

Auto Cosmetics routinely photographs and videos vehicles for quality control, documentation, training, marketing, and promotional purposes. By using our services, you grant us a perpetual, royalty-free, worldwide license to photograph and video your vehicle and use such media on our website, social media, advertising, and promotional materials.

If you do not want photos of your vehicle published, you must notify us in writing before drop-off by emailing support@autocosmetics.org with your vehicle information and the subject line "No Photo Publication Request." We will make reasonable efforts to honor such requests, but cannot guarantee that images captured incidentally (e.g., in facility photos) will be excluded.

We will not disclose your name, contact information, or license plate number without your explicit consent.

13. LEGAL & SAFETY COMPLIANCE

You are solely responsible for ensuring all modifications, services, and alterations comply with applicable federal, state, and local laws and regulations, including but not limited to:

• Arizona window tint laws (A.R.S. § 28-959.01);
• Federal Motor Vehicle Safety Standards (FMVSS);
• Emissions and environmental regulations;
• Headlight and lighting regulations; and
• Any manufacturer warranty terms or conditions.

If you request services or modifications that may not comply with applicable laws, you assume all risk, liability, and responsibility for fines, penalties, required removal, corrective action, or other consequences. Auto Cosmetics provides services as requested and makes no representations regarding legal compliance of your specific configuration or use case.

14. CANCELLATIONS, RETURNS & REFUNDS

14.1 Special Orders & Custom Projects

All sales of special-order parts, custom projects, and materials are FINAL. No cancellations, returns, refunds, or exchanges are permitted once materials have been ordered or custom work has commenced. Deposits are non-refundable once materials have been ordered from suppliers.

14.2 Standard Services

If you cancel a service before work has commenced and no materials have been ordered:

• We will refund any amounts paid, less a cancellation/administrative fee of $150 or 10% of the total project cost, whichever is greater.
• If work has already begun, you remain responsible for all labor performed, materials used, and any parts already ordered. Only the unperformed portion of services may be eligible for partial refund, subject to our assessment.

14.3 No Refunds After Completion

Once services are completed and you have accepted delivery of your vehicle, no refunds will be provided. Any concerns with completed work must be addressed through the warranty process described in Section 9.

14.4 Non-Refundable Items

The following are non-refundable under all circumstances:

• Shipping, freight, and handling charges;
• Special-order parts and materials;
• Credit card processing fees;
• Administrative and cancellation fees;
• Third-party service charges; and
• Any custom fabrication or labor already performed.

15. LIMITATION OF LIABILITY & INDEMNIFICATION

15.1 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY ARIZONA LAW, AUTO COSMETICS' TOTAL AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO SERVICES, PRODUCTS, OR THIS AGREEMENT, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), WARRANTY, STRICT LIABILITY, OR OTHERWISE, SHALL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID TO AUTO COSMETICS FOR THE SPECIFIC SERVICES THAT ARE THE SUBJECT OF THE CLAIM.

In no event shall Auto Cosmetics be liable for:

• Indirect, incidental, special, exemplary, punitive, or consequential damages;
• Loss of use of your vehicle or any substitute transportation costs;
• Loss of profits, revenue, business, or business opportunities;
• Diminished value or diminution claims;
• Emotional distress or mental anguish;
• Loss of goodwill or reputation;
• Costs of cover or procurement of substitute services;
• Data loss or corruption; or
• Any damages arising from delays, product failures, manufacturer defects, shipping issues, or events beyond our reasonable control.

These limitations apply even if Auto Cosmetics has been advised of the possibility of such damages and even if any limited remedy fails of its essential purpose.

15.2 Indemnification

You agree to indemnify, defend, and hold harmless Auto Cosmetics, its owners, officers, employees, agents, and contractors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of services in violation of applicable laws or regulations;
• Your breach of this Agreement;
• Your negligence or willful misconduct;
• Operation of your vehicle or any loaner vehicle by you or authorized drivers;
• Third-party claims related to customer-supplied parts;
• Your failure to maintain adequate insurance;
• Modifications you requested that do not comply with laws or regulations; or
• Any injuries, damages, or losses caused by your vehicle or its operation after service delivery.

16. FORCE MAJEURE & DELAYS

Auto Cosmetics is not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including but not limited to:

• Acts of God (fire, flood, earthquake, hurricane, pandemic, epidemic);
• War, terrorism, civil unrest, or government action;
• Labor disputes, strikes, or lockouts;
• Supply chain disruptions or raw material shortages;
• Manufacturer backorders or delays;
• Shipping carrier delays or failures;
• Utility failures or telecommunications outages;
• Severe weather preventing safe work; or
• Any other circumstances beyond our reasonable control.

In such events, our performance will be excused for the duration of the delay, and any delivery dates will be extended accordingly without liability.

17. MODIFICATIONS TO TERMS

Auto Cosmetics reserves the right to modify, update, or revise this Agreement at any time. Changes will be effective immediately upon posting to our website. The version of this Agreement in effect at the time you approve a quote or accept services will govern that specific transaction.

Material changes will be reflected in the "Effective Date" at the top of this Agreement. Continued use of our services after changes are posted constitutes acceptance of the modified terms.

We encourage you to review this Agreement periodically. If you do not agree to modified terms, you must cease using our services.

18. COMMUNICATIONS & ELECTRONIC SIGNATURES

18.1 Electronic Communications

By providing your email address, phone number, or mobile number, you consent to receive communications from Auto Cosmetics via email, SMS text message, or automated calls regarding:

• Appointment confirmations and reminders;
• Service updates and status notifications;
• Invoices, estimates, and payment requests;
• Warranty and service information;
• Marketing and promotional offers (you may opt out at any time); and
• Important policy or agreement updates.

Standard message and data rates may apply. You may opt out of marketing communications at any time by replying STOP to any text message or clicking "unsubscribe" in any marketing email.

18.2 Electronic Signatures

You agree that electronic signatures, online form submissions, email confirmations, electronic payment authorizations, and text message approvals have the same legal force and effect as handwritten signatures under the Electronic Signatures in Global and National Commerce Act (E-SIGN) and the Uniform Electronic Transactions Act (UETA).

19. PRIVACY & DATA COLLECTION

Auto Cosmetics collects personal information including your name, contact details, vehicle information, payment information, and service history for purposes of providing services, processing transactions, and communicating with you. We use Squarespace, Acuity Scheduling, Salesforce, and third-party payment processors to facilitate services.

We do not sell your personal information to third parties. We may share information with service providers, payment processors, insurance companies (as necessary), and as required by law or legal process.

For questions about our data practices, please contact us at support@autocosmetics.org.

By using our services, you consent to the collection, use, and disclosure of your information as described.

20. DISPUTE RESOLUTION: MANDATORY ARBITRATION & CLASS ACTION WAIVER

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS AND REQUIRES BINDING ARBITRATION AND WAIVER OF CLASS ACTIONS.

20.1 Mandatory Binding Arbitration

Except as provided in Section 20.5, you and Auto Cosmetics agree that any dispute, claim, or controversy arising out of or relating to this Agreement, your use of our services, or your relationship with Auto Cosmetics (whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory) will be resolved by binding arbitration rather than in court.

This arbitration agreement is governed by the Federal Arbitration Act, 9 U.S.C. §§ 1-16 (FAA), and evidences a transaction involving interstate commerce.

20.2 Arbitration Procedures

Arbitration will be conducted by the American Arbitration Association (AAA) under its Commercial Arbitration Rules and, if applicable, its Supplementary Procedures for Consumer-Related Disputes. The AAA Rules are available at www.adr.org or by calling 1-800-778-7879.

Key Terms:

• Single Arbitrator: The arbitration will be conducted by a single, neutral arbitrator selected in accordance with AAA Rules.
• Location: Arbitration will take place in Maricopa County, Arizona, unless the parties mutually agree otherwise.
• Costs: Each party will bear its own attorneys' fees and costs unless the arbitrator awards fees to the prevailing party as permitted by law. Auto Cosmetics will pay the arbitrator's fees and AAA administrative fees for claims under $75,000, unless the arbitrator finds the claim frivolous under AAA Rules.
• Written Decision: The arbitrator will issue a written decision with findings of fact and conclusions of law.
• Limited Grounds for Appeal: The arbitrator's decision is final and binding, with very limited grounds for appeal under the FAA.

20.3 CLASS ACTION WAIVER

YOU AND AUTO COSMETICS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, REPRESENTATIVE, OR COLLECTIVE ACTION OR PROCEEDING. Unless both you and Auto Cosmetics agree otherwise in writing, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of representative, class, or collective proceeding.

If this class action waiver is found to be unenforceable for any reason, then the entirety of this arbitration provision shall be null and void, and disputes will be resolved in court as described in Section 20.6.

20.4 JURY TRIAL WAIVER

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND AUTO COSMETICS HEREBY WAIVE ANY RIGHT TO A JURY TRIAL IN ANY PROCEEDING ARISING OUT OF OR RELATED TO THIS AGREEMENT OR YOUR USE OF SERVICES.

20.5 Exceptions to Arbitration

Notwithstanding the foregoing, either party may bring the following claims in small claims court or state court if they qualify:

• Claims seeking enforcement of a mechanic's lien under Arizona law;
• Claims for injunctive or equitable relief to protect intellectual property rights;
• Small claims court actions (if within jurisdictional limits); or
• Claims that cannot be arbitrated as a matter of law.

20.6 Governing Law & Venue (If Arbitration Doesn't Apply)

This Agreement is governed by the laws of the State of Arizona without regard to conflicts of law principles. If for any reason arbitration does not apply or is found unenforceable, you agree that exclusive jurisdiction and venue for any dispute lies in the state or federal courts located in Maricopa County, Arizona, and you consent to personal jurisdiction in such courts.

The prevailing party in any litigation is entitled to recover reasonable attorneys' fees, costs, and expenses.

20.7 Statute of Limitations

Any claim or cause of action arising out of or related to this Agreement or services provided must be filed within one (1) year after the claim arose, or it will be permanently barred. This limitations period applies whether the dispute is arbitrated or litigated and supersedes any longer statutory period.

20.8 Opt-Out Right (30 Days)

You have the right to opt out of this arbitration agreement within 30 days of first accepting this Agreement by sending written notice via certified mail to:

InCorp Services, Inc.
Attn: Arbitration Opt-Out for Auto Cosmetics, LLC
8825 N. 23rd Ave, Suite 100
Phoenix, AZ 85021

Your opt-out notice must include your name, address, email address, and a clear statement that you wish to opt out of the arbitration agreement. Opt-out does not affect any other terms of this Agreement.

21. LEGAL NOTICES & SERVICE OF PROCESS

IMPORTANT NOTICE: All legal notices, service of process, legal correspondence, subpoenas, court documents, and formal legal communications MUST be directed to Auto Cosmetics' statutory agent. Legal documents will NOT be accepted at our business location or via email.

For all legal matters, including service of process, legal notices, subpoenas, court filings, or formal legal correspondence, you must contact:

InCorp Services, Inc.
Statutory Agent for Auto Cosmetics, LLC
8825 N. 23rd Ave, Suite 100
Phoenix, AZ 85021

Do NOT send legal documents to:

• Our business address (500 N. 56th St, Chandler, AZ)
• Our email address (support@autocosmetics.org)
• Any phone number

Legal documents sent to any address other than the statutory agent listed above will not be considered properly served and may be rejected or returned.

22. MISCELLANEOUS PROVISIONS

22.1 Entire Agreement

This Agreement, together with your signed estimate/quote and any separate agreements (such as the Loaner Vehicle Agreement), constitutes the entire agreement between you and Auto Cosmetics regarding the services and supersedes all prior or contemporaneous understandings, agreements, representations, or warranties, whether written or oral.

22.2 Severability

If any provision of this Agreement is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision will be modified to the minimum extent necessary to make it enforceable, or if not possible, severed from this Agreement. The remaining provisions will continue in full force and effect.

22.3 Waiver

No waiver of any term or condition of this Agreement will be deemed a further or continuing waiver of such term or any other term. Auto Cosmetics' failure to assert any right or provision under this Agreement does not constitute a waiver of such right or provision.

22.4 Assignment

You may not assign, transfer, or delegate this Agreement or any rights or obligations hereunder without Auto Cosmetics' prior written consent. Auto Cosmetics may freely assign this Agreement. Any attempted assignment in violation of this provision is void.

22.5 Headings

Section headings are for convenience only and do not affect the interpretation of this Agreement.

22.6 Survival

Provisions that by their nature should survive termination of this Agreement will survive, including but not limited to Sections 9 (Warranty), 15 (Limitation of Liability), 20 (Dispute Resolution), and 22 (Miscellaneous).

22.7 No Third-Party Beneficiaries

This Agreement is for the benefit of you and Auto Cosmetics only and does not create any third-party beneficiary rights.

22.8 Interpretation

This Agreement will be interpreted fairly in accordance with its terms and without any strict construction in favor of or against either party. Ambiguities will not be construed against the drafter.

23. ACKNOWLEDGMENT & ACCEPTANCE

BY APPROVING A QUOTE, MAKING PAYMENT, SCHEDULING AN APPOINTMENT, LEAVING YOUR VEHICLE IN OUR POSSESSION, USING OUR LOANER VEHICLE, OR OTHERWISE ACCEPTING SERVICES, YOU ACKNOWLEDGE THAT:

• You have read and understand this entire Agreement;
• You have had the opportunity to ask questions and seek independent legal advice;
• You agree to be bound by all terms, conditions, limitations, and waivers contained herein;
• You understand that this Agreement contains a mandatory arbitration provision and class action waiver that affects your legal rights; and
• You voluntarily consent to the terms of this Agreement.

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