Service Agreement

1) Estimates & Authorization

Quotes are good-faith estimates based on information available at the time. Final pricing may change if additional work is identified during inspection or service. We will communicate changes and obtain authorization before proceeding.

By approving an estimate/quote and leaving the vehicle in our care, you authorize Auto Cosmetics to perform the listed services and any subsequently authorized work.

2) Payment Terms

Credit Card Payments: A 2.9% processing fee applies to credit-card transactions. This fee is waived for cash, check, or ACH/wire payments.

You agree not to initiate chargebacks where work was authorized and performed or parts were ordered per your approval. Billing disputes must be raised directly with Auto Cosmetics for resolution.

3) Pricing, Taxes & Fees

All prices are in U.S. dollars and exclusive of taxes, shipping, and regulatory fees unless stated otherwise. You are responsible for applicable taxes and third-party shipping or freight costs.

4) Parts Procurement, Delivery & Inspection

Unless otherwise arranged, special-order parts ship to Auto Cosmetics, 500 N. 56th St, Suite 1, Chandler, AZ 85226. Upon receipt, we open packaging to visually confirm delivery (not a full QA inspection). We document obvious transit damage when observable at delivery.

Damaged/Defective Parts: Auto Cosmetics is not the manufacturer and assumes no responsibility for product defects, shortages, or carrier damage. If a part arrives damaged or defective, we will assist you in reporting the issue to the seller/manufacturer. You are responsible for any return shipping, restocking, replacement costs, or scheduling delays related to returns/reorders.

Customer-Supplied Parts: We may decline installation of customer-supplied parts at our discretion. If installed, we do not warrant such parts and additional labor may apply.

5) Scheduling & Storage

We schedule work when all required parts have arrived and are ready for installation. Although the vehicle may be at our facility, installation will not begin until all parts are received and confirmed for fitment. Manufacturer backorders or shipping delays are outside our control.

Vehicles stored at our facility are held at the owner’s risk. Please maintain comprehensive insurance; Auto Cosmetics does not provide primary insurance coverage for your vehicle.

6) Warranty

Exclusions (Examples)

• Product defects (manufacturer warranty applies), color/finish variations inherent to carbon fiber or other aftermarket parts, and normal wear.
• Impacts, abrasions, accidents, vandalism, environmental damage (e.g., sap, bird droppings, UV), improper washing, or third-party work after delivery.
• Pre-existing paint/body conditions, prior repairs, or non-OEM paint; damage occurring during PPF removal despite industry-standard techniques.
• Customer-supplied parts, or parts modified outside our control.

How to Request Warranty Service

1. Contact us within a reasonable time of discovering the issue and provide photos/video.
2. Bring the vehicle to our facility for inspection. If the concern is covered, we will repair or re-perform the affected portion at no charge.
3. If the issue is not a workmanship defect (e.g., impact or product defect), we will provide paid repair options or help you contact the manufacturer.

Manufacturer Warranties: Any product warranty is provided solely by the manufacturer. We are not responsible for processing or approving manufacturer claims but will assist with documentation when feasible.

7) Technical Limitations & Fitment

• PPF & Coatings: These products protect; they do not correct underlying defects. Minor artifacts (e.g., small alignment variances, slight stretch marks, trapped specks) may occur and are not defects.
• Aftermarket Parts: Fitment, finish, or weave may vary from OEM. Reasonable seams, edges, or adjustments may be required.
• Wheel/Tire Work: Prior damage, corrosion, or non-OEM finishes increase risk during service; you accept these inherent risks.

8) Personal Property, Cameras & Media

Personal Items: Remove all valuables before drop-off; Auto Cosmetics is not responsible for items left in the vehicle.

Recording Devices: Please disable dash cams/recording devices before service. We may inspect vehicles on entry/exit for compliance.

Photos & Media: We document vehicles for quality control and may showcase completed projects on our website or social media. Tell us in writing before drop-off if you prefer we do not publish photos of your vehicle.

9) Legal & Safety Compliance

You are responsible for compliance with applicable laws (e.g., window tint limits in Arizona). If you request a configuration outside legal limits, you assume all related risks, fines, and costs.

10) Cancellations, Returns & Refunds

• Special Orders: All sales are final once ordered—no cancellations, returns, or refunds.
• Standard Services: If you cancel prior to commencement of work, we will refund any service balance not yet performed (less costs incurred). Work already performed is billable.
• Shipping charges, freight, and third-party fees are non-refundable.

11) Limitation of Liability

To the fullest extent permitted by law, Auto Cosmetics is not liable for incidental, indirect, special, or consequential damages (including loss of use or diminished value) arising out of services performed, product failure, shipping delays, or manufacturer defects. Your remedies are limited to the specific warranty relief set out above.

12) Delays & Force Majeure

We are not responsible for delays caused by events beyond our control, including supply-chain disruptions, manufacturer backorders, weather, labor shortages, or carrier issues.

13) Governing Law, Venue & Disputes

This Agreement is governed by Arizona law. Exclusive venue for any dispute is the state or federal courts located in Maricopa County, Arizona. The prevailing party in any action to enforce this Agreement is entitled to reasonable attorneys’ fees and costs.

14) Miscellaneous

• Severability: If a provision is unenforceable, the remainder remains in effect.
• Entire Agreement: This Agreement, together with your approved estimate/quote, constitutes the entire agreement regarding the services described and supersedes prior discussions.
• Updates: We may update these terms from time to time. The version in effect when you approve a quote governs that project.